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Personal Information Processing Policy

In order to protect the personal information of the information entity and to handle the related complaints promptly and smoothly in accordance with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Lotte Chilsung Beverage Co., Ltd. (hereinafter referred to as "Lotte Chilsung Beverage") establishes and discloses the personal information processing policy as follows:
Article 1 Purpose of Collection and Use of Personal Information
Article 2 Personal Information Items Collected
Article 3 Period during which Personal Information is Processed and Retained
Article 4 Method of Collection of Personal Information
Article 5 Use of Personal Information for Other Purposes & Provision and Sharing with Third Parties
Article 6 Matters concerning the Consignment of Personal Information
Article 7 Matters concerning the Deletion of Personal Information
Article 8 Disclosure and Management of Personal Information
Article 9 Management of Posts
Article 10 Rights, Duties, and Exercise of Data Subject
Article 11 Matters concerning the Installation and Operation of the Automatic Collection Device for Personal Information and Its Refusal
Article 12 Rights of Users and Legal Representatives and How to Exercise Them
Article 13 Matters concerning Personal Information Protection Managers
Article 14 Matters concerning Personal Information Security Measures
Article 15 Remedies for Infringement of the Rights of Data Subjects
Article 16 Feedback and Complaints Management
Article 17 Items concerning the Changes in Personal Information Processing Policy

Personal Information Processing Policy

General Provisions

1. Personal Information refers to any information relating to an identified or identifiable natural person, which can identify the individual by name and other information contained in the information (even in a case where the information itself cannot identify a specific individual, the identifiable information combined with other information is deemed valid).
2. Lotte Chilsung Beverage deems the protection of personal information of information subjects highly important, and complies with the regulations on personal information protection under the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Personal Information Protection Act.
3. Through the Personal Information Processing Policy, Lotte Chilsung Beverage informs users regarding the purpose and method in which personal information provided by the information subject is used and what measures are taken for the protection of personal information.
4. Lotte Chilsung Beverage posts the Personal Information Processing Policy on the initial page of the website to make it easily accessible.
5. In order to ensure continuous improvement of the Personal Information Processing Policy, Lotte Chilsung Beverage plans the procedures necessary to amend the policy. In addition, in the event of amendment, the Company displays the version number to make it easily distinguishable.
6. If the purpose of the personal information processing consignment is not applicable to personal information items collected, collection and use of personal information, period of retention and possession of personal information, provision of personal information to third parties, and the performance of duties, Lotte Chilsung Beverage indicates the circumstances on the Personal Information Processing Policy. You shall be understood to have accepted if you either click the “accept” button on the separate “User Agreement for Personal Information Protection” or give your signature in writing.

Article 1 (Purpose of Collection and Use of Personal Information)

1. The “Company” collects personal information for teh seamless access of users to diverse services. Provided that the user indicates that he/she does not want to provide this information for service benefits, the “Company” shall exclude the related user from being a subject of information provision. Lotte Chilsung Beverage shall not take responsibility for any disadvantage of the user resulting from not receiving service information due to this exemption.
2. For the purpose of quantitative and qualitative improvement in the related service, the “Company” may obtain the users’ consent for the collection of personally identifiable information and apply it to customized services, communities, content, etc.
3. Lotte Chilsung Beverage collects and uses personal information for account management and inquiries on credit information to maintain the settings of e-commerce.

Article 2 (Personal Information Items Collected)

In order to provide various and convenient Internet Service, Lotte Chilsung Beverage collects personal information as follows:
1. Scope of personal information collection at the time of membership registration
1) Required Items: Email ID, password, name, address, mobile phone number, date of birth, whether to receive email/SMS
2. Scope of personal information collected at the time of membership registration of OB Community
1) Required Items: Name, employee identification number, year of joining the Company, most recent place of work, mobile phone number, email address
3. Scope of personal information collection at time of recruitment
1) Required Items: Name (Korean, English), identification picture, gender, date of birth, age, password, mobile phone number, home phone number, email address, address, desired salary, academic background (latest academic background and educational institution, period of school attendance, graduation/completion status, major, GPA, total credits), reason for application, background of growing up, extra-curricular activities, job experience
2) Optional Items: Graduation thesis from graduate school, military service (type, period of military service, person of national merit, reason for exemption from military service, regiment, military rank, branch of military service), qualifications and licenses (certificate, grade, date of acquisition, issuing office), foreign languages (type, proficiency, test title, score/level), work experience (period of work, place of employment, position, duties held, reason for resignation), hobbies, specialties, any other special notes, disabilities, degree of disability, type of disability, marital status, date of wedding anniversary
4. Scope of personal information collected at the time of application for tour
1) Required Items: Group name, guide name, contact information (home phone/mobile phone/email)
5. Scope of personal information collected at the time of reporting to Complaint Hotline
1) Required Items: Personal information of reporting staff (name, contact number, office email, department, position, address), personal information of the reported person (name, department, branch or office, position)
6. Scope of personal information collected at the time of customer inquiry
1) Required Items: Name, email, contact number
7. Scope of personal information collected at the time of order inquiry
1) Required Items: Company name, name, contact information, email address
8. Scope of personal information collected regarding general accounts
1) Required Items
- Personal Identification Information: Name, address, date of birth, mobile phone number, account/card number, contact number, email address
- For credit information inquiries: Personal Identification Information (name, address, date of birth, mobile phone number, nationality, email address), credit transaction information (including all information before/after the related transaction), credit rating information
- For equipment installation and withdrawal: Name, address, mobile phone number
- Collection of credits: Name, address, mobile phone number, date of birth, debt default, information concerning litigation
9. Scope of personal information collected regarding affiliates
- For credit information inquiries: Personal Identification Information (name, address, date of birth, mobile phone number, nationality, email address), credit transaction information (including all information before/after the related transaction), credit rating information
- For equipment installation and withdrawal: Name, address, mobile phone number
10. Scope of personal information collected with regard to Open Innovation and Chilsung Idea Challenge
1) Required Items: Name, phone number, email address
11. Information Collection via Cookies
- In the course of service use or business processing, information may be created and collected as follows: Service use records, access log, cookies, information on the connected IP, suspension records
- Lotte Chilsung Beverage may acquire users’ information via cookies. For more detailed information on cookies, please refer to the separate explanation.
12. Veto and Disadvantage: You have the right to refuse consent to the collection, use, and provision of personal information, in which case your use of the service will be restricted.

Article 3 (Period during which Personal Information is Processed and Retained)

1. In principle, the Company destroys the information without delay upon achievement of the purpose of collection or receipt. Provided that the Company deems it necessary to preserve information under the relevant laws and regulations, the information shall be preserved for a specified period. In such a case, Lotte Chilsung Beverage shall use this information only for its specific purpose, and the period of retention is as given below.
1) Records of customer inquiries, consumer complaints, or settlement of disputes
(1) Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
(2) Period of preservation: 3 years
2) Records for application for recruitment
(1) Reason for preservation: recruitment statistical analysis and confirmation of application for recruitment (2) Period of preservation: 12 months
3) Records of tour request and order inquiry
(1) Reason for preservation: provision of communication confirmation data (Article 15 of the Protection of Communications Secrets Act) (2) Period of preservation: 12 months
4) Records of Complaint Hotline
(1) Reason for preservation: complaint statistical analysis and confirmation of reports
(2) Period of preservation: 3 years
5) Records of accounts and affiliates
(1) Reason for preservation: Complaint handling, dispute resolution
(2) Period of preservation: 5 years
6) Records of Open Innovation and Chilsung Idea Challenge
(1) Reason for preservation: suggestion management, complaint handling, fulfillment of legal obligations
(2) Period of preservation: 6 months after rejection (for non-adopted suggestions), at the time of product release and development completion, or 3 years from the termination of the contract (for adopted information)
2. Personal Information Expiration Date System
1) In order to protect the personal information of users who have not been using the service for a long period of time, Lotte Chilsung Beverage has stored and managed personal information of users separately from other normal users since August of 2015.
2) The period of dormancy shall be calculated based on the last login date of the website, and the dormant user’s information shall be separately stored and managed for a certain period stipulated in the relevant laws and regulations.
3) Lotte Chilsung Beverage shall give notifice to the related users of the necessary information via email, etc. 1 month before the user’s personal information is to enter separate storage and management.
4) The separately stored personal information of dormant users shall be destroyed after being retained for a certain period of time as stipulated in the relevant laws and regulations. The information which is not destroyed will be provided again when the service use is resumed upon the user’s request.

Article 4 (Methods of collection of personal information)

Lotte Chilsung Beverage collects personal information in the following ways:
1. Website, written form, membership by phone or fax, bulletin boards of application for visit ∙ Complaint Hotline ∙ order inquiry ∙ customer inquiry, Open Innovation’s proposal page
2. Provision from affiliates
3. Collection of information created through the log analysis program
4. Collection of information via cookies
5. Consent to collection, providision, inquiry, and utilizing of personal information when signing a commercial transaction

Article 5 (Use of Personal Information for Other Purposes & Provision and Sharing with Third Parties)

1. Lotte Chilsung Beverage uses personal information to the extent of the Company’s notification in the 'Personal Information Items Collected and Methods of Collection of Personal Information' and the 'Personal Information Items Collected'. The Company neither uses personal information beyond this scope nor provides it to any others or other organizations.
* The Company will use and provide personal information with caution in the following cases:
1) Disposal, merger, etc.: If the rights and obligations of the service provider are completely succeeded or transferred, the Company shall give notice of the details regarding the valid cause and procedure in advance and grant the option of withdrawal of consent for the user's personal information.
(1) Facts such as transfer, merger, or inheritance of all or part of the business
(2) The Company shall give simultaneous notifice of the name of the person to succeed the rights or duties (name of corporate body, if the case may be), address, phone number, contact information, and methods of consent on the initial page of the online website and via the pop-up notice, or individually by letters, email, etc. at least three times and at least 30 days in advance. At the same time, the Company shall proceed with the procedure only through active methods of consent (by directly disclosing the intention to provide and share personal information with third parties).
(3) Concerning the methods of notification and consent, the Company shall give notice at least seven days in advance online on the initial page of the website and individually by email, etc. at least once simultaneously. The company shall proceed with the disposal or M&A only through active methods of consent (by directly disclosing the intention to provide and share personal information with third parties).
2. The Company may make exceptions as follows:
1) If there is prior consent of users
2) If it is stipulated in the laws and regulations, or there is a request from the investigating agency in accordance with the procedures and methods set forth in the Act for the purposes of investigation

Article 6 (Matters concerning the Consignment of Personal Information)

1. For the purpose of a smooth business process, a prior notice including the person receive the consignment service (hereinafter referred to as the “Consignee”) and the content of the consignment of personal information shall precede the execution of consignment of the user’s personal information
2. In order to provide better services and perform smooth business, the Company outsources the following personal information services to external professional companies.
개인정보 위탁 동의 정보
Person receiving services Purpose of provision Information to be consigned
LOTTE Members Co., Ltd. L.POINT Membership Service Membership Information
Lotte Data Communication Company IT System Construction and Maintenance Personal Information based on Information and Purpose of Membership
*Please refer to ‘Personal Information Items Collected’
K-TEC Manpower Co., Ltd. Receipt and Handling of Customer Inquires Name, Contact number, Address
3. Consignment companies in charge of Lotte Chilsung Beverage’s accounts, affiliates, and apparatus on sale are as follows:
개인정보 위탁 동의 정보
Category Person receiving services Purpose of provision Information to be consigned
Operation LOTTE Members Co., Ltd. IT System Construction and Maintenance Name, Contact information
General accounts Koryo Credit Information
KTB Credit Service Co., Ltd.
Credit Collection Agency Name, Address, Mobile phone number, Date of Birth, Debt Default, Information concerning litigation
Affiliates Yongho Industry Co., Ltd.
Lotteshopping Co., Ltd.
Production and delivery of promotional materials Name, Address, Mobile phone number, Email address
Bando Inc.
DONG-A Industry
Production and delivery of uniforms
Lobbyist Consulting Disclosure Document Registration Name, Address, Contact information
Apparatus for sale Dongpyong Co., Ltd.
Green Trading Company
Bukyung Bending
Youngkwang Bending
Jungbu Bending
Handong Bending
Hankook Otsu
Installation and withdrawal of apparatus (Refrigerators, Vending machines, and Dispensers) Name, Address, Mobile phone number

Article 7 (Matters concerning the Deletion of Personal Information)

1. In principle, Lotte Chilsung Beverage destroys related information without delay upon achievement of the purpose of collection or receipt. The detailed process and methods of destruction are as follows:
2. Process of Destruction: Upon completion of use, the provided personal information shall be destroyed after being retained for a certain period of time as stipulated in the internal policy and the relevant laws and regulations. Except for the circumstances stipulated in the Personal Information Protection Act, the information shall not be used for any other purposes.
3. Methods of Destruction
1) Personal Information printed on paper: Shredded or incinerated
2) Personal Information saved in electronic form: Deleted using a technical method that precludes playback

Article 8 (Disclosure and Management of Personal Information)

1. The user shall be held entirely responsible for loss or problems that occur to the user due to personal information that the user voluntarily discloses in the website of the "Company". The Company shall take no responsibility whatsoever unless it is due to the Company's intentional negligence.
2. The user shall recognize that the personal information posted in the public domain may be collected by others and used without permission and that this may result in undesired damages.

Article 9 (Management of Posts)

1. Lotte Chilsung Beverage appreciates posts and gives every effort to protect them by preventing falsification, mutilation, and deletion.
2. Exceptions are as follows:
1) Junk posts (e.g. chain letters, 800-million spam email)
2) Posts with falsified facts to defame others
3) The disclosure of other people's information without consent, infringement of rights such as the copyrights of third parties, and any posts not suitable for the topics of the related bulletin board
3. In order to promote the healthy culture of bulletin board use, Lotte Chilsung Beverage may delete certain parts of posts including other people’s information without consent or convert them into marks or symbols. Where the posts are deemed acceptable for reposting on other bulletin boards, the Company will disclose the status of reposting to prevent misunderstanding. For any other circumstances, the Company may delete the information after an explicit or separate warning.

Article 10 (Rights, Duties, and Exercise of data subject)

1. The data subject may exercise personal information protection rights over the company as follows:
1) Request for access to the personal information
2) Request for error correction
3) Request for deletion of information
4) Request for processing suspension
2. The rights according to the preceding Paragraph (1) may be exercised through the personal information protection manager and department in charge, or by letter, telephone, email, or FAX. The Company will take the necessary measures without delay.
3. In the event that the data subject requests correction or deletion of personal information errors, the Company will not use or provide the related information until it has completed correction or deletion.
4. The member of Lotte Chilsung Beverage may withdraw his/her consent to use of any personal information provided through cancellation of membership. The application for membership cancellation is available via the [Membership Withdrawal] menu under the [L-POINT] category. The access and modification of information are available via the [Membership Information Management] menu under the [My Page] category.
5. The rights according to the preceding Paragraph (1) may be exercised by representatives such as a legal representative or a delegated individual. In this case, 'power of attorney' shall be submitted as specified in the attached Form 11 of the Enforcement Rules to Personal Information Protection Act.
6. The deleted personal information is processed as specified in the “Period during which Personal Information is Processed and Retained”. The related information shall not be viewed or used for any other purposes.

Article 11 (Matters concerning the Installation and Operation of Automatic Collection Devices for Personal Information and Its Refusal)

1. Lotte Chilsung Beverage may use cookies in order to provide customized services. Cookies refers to small data packages sent from the HTTP server to the user's browser and stored on the hard drive of the data subject's computer. Cookies may contain information about the websites that the user has visited and his/her personal information.
2. The Company may use cookies for the following purposes:
1) Upon membership registration, cookies are set up at first login and deleted when logged out. The reason that the cookies are used for membership login is to confirm whether or not a user is currently logged on.
2) The cookie is used to provide smooth services including access frequency or the times at which a user visits the website.
3. The user may adjust options of the web browser to allow all cookies, set up the options for notification upon installation of cookies, or reject all cookies. If all cookies are rejected, the user may have limits in receiving services.
* Methods for Setting Cookies
(1) If you are using Internet Explorer 8.0
① Click [Internet Options] on the [Tools] menu
② Click the [Privacy] Tab
③ Adjust the customized security level of personal information
(2) If you are using Safari 5.1.1
① Click the [Settings] icon on the browser toolbar.
② Select [Options] ([System Preferences] on Mac and Linux; [Settings] on Chromebook)
③ Click [General]
④ Click [Privacy and Security]
⑤ Select [Block Cookies]
(3) If you are using Chrome 8.0
① Click the tool-shaped icon on the browser toolbar.
② Select [Options] ([System Preferences] on Mac and Linux; [Settings] on Chromebook)
③ Click the [Advanced Settings] Tab
④ Click the [Cookies] Tab in the [Content Settings] dialogue box
⑤ Select [Block Cookies]

Article 12 (Rights of Users and Legal Representatives and Means of Exercising)

1. The user and legal representative may at any time request access and modification of the personal information of him/herself as well as for children under the age of 14, or may request the withdrawal of membership.
2. The access or modification of personal information is available in the [Membership Information Management] menu under the [My Page] category. Withdrawal of membership is available through the [My Page] > [Membership Withdrawal] > [Membership Information Management] menu. In [Membership Withdrawal], the identification process precedes direct access, modification, or withdrawal of membership. If the member contacts the person in charge of personal information management by letter, phone, or email, the Company will take the necessary measures without delay.
3. In the case where the user requests correction of personal information errors, the Company will not use or provide the related information until correction has been completed. Furthermore, in the event that the incorrect personal information has already been provided to third parties, the Company will give notice to the third parties regarding the results of correction without delay.
4. Personal information which has been withdrawn or deleted as per the user’s request is handled as specified in the “Period during which Personal Information is Processed and Retained by Lotte Chilsung Beverage”. The related information shall not be viewed or used for any other purposes.

Article 13 (Matters concerning Personal Information Protection Managers)

1. Lotte Chilsung Beverage is dedicated to the safe use of good information. If there are any accidents regarding the personal information protection policy, the Personal Information Protection General Manager shall bear full responsibility.
2. If there are any unexpected accidents resulting from fundamental risk on the network such as hacking in spite of all preemptive technical measures, the Company is under no liability to any disputes regarding information loss or users’ posts.
3. The Company tries its best to provide quick and sincere replies on personal information matters. The personnel in charge of personal information protection are as follows: 1) Personal Information Protection Officer: Park, Yun-ki
2) Personal Information Protection General Manager: Seon, Yong-seok
3) Personal Information Protection Manager: Lee, Jun-min
4) Person in charge of Personal Information Protection:
Kang, Chang-seok (department: in charge of EC1 in EC Team)
- Phone number: +82-2--410-9453
- Email: unmkcs@lottechilsung.co.kr
5) Person in charge of website operation:
Huh, Eun-jeong (department: PR lead in Communication Team)
- Phone number: +82-2-2017-5798
- E-mail: ejhuh@lottechilsung.co.kr

Article 14 (Matters concerning Personal Information Security Measures)

Lotte Chilsung Beverage takes the following measures to ensure the safety of personal information:
1. Technical measures
- We control access to personal information through the authorization, modification, and cancellation of access rights to the database system that processes personal information.
- Among personal information, the unique identification information and password are stored and managed in encrypted form. Security functions such as encryption are applied for critical data when saved as a file or transferred.
- We install security programs to prevent leakage and damage from hacking or computer viruses, periodically update and check the system, install the system in an area where outside access is controlled, and technically and physically monitor and block it.
2. Administrative Measures – We minimize the number of people handling personal information and emphasize compliance with the personal information processing policy through training of the person in charge.
3. Physical Measures - We restrict unauthorized access and keep the documents containing personal information and auxiliary storage media locked in a secure place.

Article 15 (Remedies for Infringement of the Rights of a data subject)

If you need to report or consult regarding any other privacy infringement, you can ask for further assistance or consultation with the following organizations:
- Personal Information Infringement Reporting Center: http://privacy.kisa.or.kr (Call 118 without area code)
- Personal Information Dispute Mediation Committee: www.kopico.go.kr (Call 1833-6972)
- Crime Investigation Department of Supreme Prosecutors' Office: cid@spo.go.kr(http://spo.go.kr) (Call 1301 without area code)
- Korean National Police Agency Cyber Bureau: http://cyberbureau.police.go.kr (Call 182 without area code)

Article 16 (Feedback and Complaint Management)

1. Lotte Chilsung Beverages values the opinions of users, and users have the right to always receive sincere answers to their questions.
2. Lotte Chilsung Beverage operates a customer center to ensure smooth communication with customers. Contact details are as follows.
- General Inquiry
1) Phone number: 080-730-1472
2) Address: 5th floor, Lotte Gwangmyeong Logistics Center, 1092, Nambusunhwan-ro, Gwangmyeong-si, Gyeonggi-do, Republic of Korea
3) Hours of Operation: 9 am - 6 pm weekdays
(Closed during Lunar New Year and Chuseok holidays)
If your opinion is sent by e-mail, fax, or postal mail, we will respond within 24 hours. After business hours or on weekends and holidays, in principle we offer the service the next business day.

Article 17 (Items concerning changes in personal information processing policy)

The current privacy policy will be effective July 25, 2018. Any addition, deletion, or modification of the content will be announced on the website no later than seven days prior to the revision. In addition, we mark the revision date for the personal information processing policy so that you can easily confirm whether it has been revised.

1. Effective Date of Original Privacy Policy: May 12, 2014
2. Effective Date of First Amendment to Privacy Policy: February 12, 2015 (announced February 12, 2015)
3. Effective Date of Second Amendment to Privacy Policy: March 13, 2015 (announced March 13, 2015)
4. Effective Date of Third Amendment to Privacy Policy: March 17, 2015 (announced March 17, 2015)
5. Effective Date of Fourth Amendment to Privacy Policy: April 20, 2015 (announced April 13, 2015)
6. Effective Date of Fifth Amendment to Privacy Policy: September 22, 2015 (announced September 15, 2015)
7. Effective Date of Sixth Amendment to Privacy Policy: December 21, 2015 (announced December 14, 2015)
8. Effective Date of Seventh Amendment to Privacy Policy: January 16, 2017 (announced January 9, 2017)
9. Effective Date of Eighth Amendment to Privacy Policy: November 9, 2017 (announced November 1, 2017)
10. Effective Date of Ninth Amendment to Privacy Policy: November 24, 2017 (announced November 17, 2017)
11. Effective Date of Tenth Amendment to Privacy Policy: June 18, 2018 (announced June 11, 2018)
12. Effective Date of Eleventh Amendment to Privacy Policy: July 10, 2018 (announced July 3, 2018)
13. Effective Date of Twelfth Amendment to Privacy Policy: July 25, 2018 (announced July 18, 2018)
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